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Well, I feel sorry for the way Christine has been treated in these replies. Both Erik and Christine are entitled to their views and are entitled to express them but, in my view, wether or not it was intended, the manner of the expression was unseemly.
Should I really care if they are "sorry"?
But back to the original point. I think a corporate apology is appropriate and useful. But the word "sorry" seems much more of a personal utterance used in respect of a specific event, and therefore generally inappropriate for a corporate message where the word "apologise" seems to be a better choice.
I'm puzzled therefore I think.
I am genuinely, truly sorry that I started this thread. Please accept my apologies.
tony h wrote:Well, I feel sorry for the way Christine has been treated in these replies.
tony h wrote:Both Erik and Christine are entitled to their views and are entitled to express them but, in my view, wether or not it was intended, the manner of the expression was unseemly.
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Erik_Kowal wrote:Don't be.
I have re-read this thread and this has reaffirmed the view to which I came previously.
I'm puzzled therefore I think.
JANE DOErell wrote:I am genuinely, truly sorry that I started this thread. Please accept my apologies.
While I feel your pain, Jane, your post gave me a hearty laugh. Thanks.
Thanks to you too tony h.
should you care if they are sorry? that's up to you, but I don't think they're asking you to care. should they say they're sorry? I think that's reasonable courtesy. should you believe their statement that they are sorry? that's another question altogether...
I have been known to pedantically correct my husband when, during a game of Ludo, he takes one of my men and - being a well-brought up Englishman - says "sorry". Of course he isn't remotely sorry, he's making progress towards winning the game.
But I do love the English tendency to say "sorry" so frequently, it makes life so much more pleasant and prevents so many unnecessary rows.
How nice it is to see you back Meirav. You have been away too long.
Signature: All those years gone to waist!
Bob in Wales
Bobinwales wrote:How nice it is to see you back Meirav. You have been away too long.
thank you. sorry :)
I know that I have gotten emails from them before stating that the "quality wasn't good" on the last video that I streamed and they offered to give me a 2% discount. However, I can't recall actually getting this discounted amount except for one time. I think they do try and provide excellent customer service, however it is hard to know if they are sorry if they don't offer some kind of compensation.
Signature: "Life is like a well written essay, powerful words used at the correct time can inspire."
I am "sorry" for the way Mr. Erik_Kowal was treated in this thread.
Perhaps it is better for a corporation to be "too sorry" and fix the problem than to put you on hold indefinitely and never correct your cause for concern. Or worse, dismiss you outright.